Snugg Store is an independent plush toy shop operated by Smera Duragkar, accessible at snugg.online. For any privacy-related queries, contact us at @snugg_online on Instagram.
We collect information in the following situations:
| Data | When collected | Why |
|---|---|---|
| Name, email, phone | When you place an order or sign in with Google | To confirm your order, send shipping updates, and identify your account |
| Delivery address | At checkout | To ship your order |
| Order history & total spent | Automatically when an order is placed | To show you your past orders and power our customer dashboard |
| Payment details | At checkout (handled by Razorpay) | We never see or store your card/UPI details — Razorpay processes all payments directly |
| Profile picture | If you sign in with Google | Displayed on your profile page for a personalised experience |
| Reviews & ratings | If you submit a review | Shown publicly on the product page |
We do not collect cookies beyond what your browser stores locally (theme preference, session token). We do not use advertising trackers or analytics scripts.
We do not send marketing newsletters unless you explicitly opt in (we currently have no newsletter).
We use the following services to run the store. Each has its own privacy policy:
| Service | Purpose | Data shared |
|---|---|---|
| Razorpay | Payment processing | Your payment details (handled end-to-end by Razorpay; we receive only a payment confirmation) |
| Google Identity Services | Sign-in with Google | Your Google name, email, and profile picture (if you choose to sign in) |
| Resend | Transactional email delivery | Your name, email address, and order details (to send you order emails) |
| Twilio (optional) | WhatsApp order updates | Your phone number and order ID (only when WhatsApp notifications are active) |
| Cloudinary | Product image hosting | No personal data — product images only |
| Upstash Redis | Database (orders, customers, products) | All order and customer data we collect is stored here, in a secure cloud database |
| Vercel | Website hosting & serverless functions | Standard server logs (IP address, request path) retained briefly for debugging |
We keep your order and customer data for as long as needed to handle returns, disputes, and accounting obligations. If you'd like your data deleted, contact us and we'll remove your customer profile and anonymise your order records within 7 business days.
You have the right to:
To exercise any of these rights, DM us on Instagram @snugg_online.
Our website is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We use HTTPS across the entire site, HMAC-signed authentication tokens for admin access, and industry-standard security practices. No method of transmission over the internet is 100% secure, but we take reasonable measures to protect your data.
We may update this policy from time to time. The "Last updated" date at the top reflects the current version. We'll note significant changes clearly.
Questions or concerns about your privacy? Reach us on Instagram @snugg_online.
See also: Terms & Conditions